Business process outsourcing (BPO) is the contracting of a specific business task, such as payroll, human resources (HR) or accounting, to a third-party service provider. Usually, BPO is implemented as a cost-saving measure for tasks that a company requires but does not depend upon to maintain their position in the marketplace.
Setting up business process outsourcing companies requires a deep understanding of the industry service levels and also expectations of clients from every use case in the process. Your Business process outsourcing partner should have experience & expertise required to deliver assured quality.
TECHNOKARTS has over 3-years of experience in optimizing both front office & back office processes.
Best BPO companies are generally divided into are back office outsourcing, which includes internal business functions such as billing or purchasing, and front office outsourcing, which includes customer-related services such as marketing or tech support.
Back office outsourcing offers organizations services to help manage tasks like data entry, data management, surveys, payment processing, quality assurance and accounting support. Back office tasks are integral to a company's core business process and help keep business running smoothly.
Front office outsourcing services deal with customer interactions. Examples of front office tasks include phone conversations, email, fax and other forms of communication with customers. Front office outsourcing provider's service lists include: Telemarketing, Customer service/ Customer support, Appointment scheduling, Inbound sales/outbound sales,
